Network Engineer

Network Engineer

Location: India

Shift Time: US hours

This Position

Network Engineer with 5 years of experience that has strong firewall, IP Networking and VPN skills. Candidates will be part of the VIKING CLOUD Engineering team, working on Network implementations and support on enterprise equipment. They will need experience on multiple network devices like Firewall, Switches, Routers and good customer relationship skills.

Responsibilities

• Firewall Implementation and Support
• Making changes to VIKING CLOUD Network Devices.
• Solving technical issues in the area of firewalls, filtering, IP Networking, Routing, VPNs and application connectivity.
• Responding to firewall/network issues, this will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management.
• Monitor performance, capacity, and availability of the firewalls on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics.
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure.
• Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures.
• Deliver better than agreed customer SLAs.
• Firewall and VPN Management
• Perform incident, problem and change management process for firewalls according to ITIL standards.
• Improve customer satisfaction metric, through stable transparent service.
• Continuous Improvement:
• Assist in training and development of internal resources
• Create relevant documentation for new issues
• Assist in the development, approval and maintenance of knowledge base articles

Qualifications

• 5+ years experience in Information Technology with specific knowledge in IT firewall, IP Networking and VPN.
• Hands-on experience with Meraki and Fortinet firewalls.
• Knowledge and experience with network protocols and concepts including: SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
• Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark)
• Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions.
• Ability to effectively collaborate in a dynamic team environment.
• Strong written and verbal communication skills necessary for clear client communication, definition of scope, project deliverables, appropriate system documentation and client communication.
• Documentation (Excel & Visio)
• Must have professional demeanor and ability to prioritize and work in a fast-paced environment.
• Bachelors Degree in related field

We are an Equal Opportunity Employer