Voice Network Engineer- Telecom Domain - NCR, Pune, Hyderabad, Bangalore & Kolkata
Roles & Responsibilities:
• attend customer site 1 day/week
• on-call and after-hours support (1 weekend/month)
• Maintain institutional knowledge of client architecture, global network, and cyber-security environment.
• Drives release management projects
• Review billing details
• Manage the overall technical relationship between client.
• Participates in Client’s change meeting, design and project meetings and completes the portion of the necessary inputs.
• Escalate issues involving the technical aspects of the Services to the executive level, as appropriate.
• Assess technical, deployment, and operational requirements and develop detailed design solutions for complex solutions.
• Develop new service definitions, solutions, and processes, as necessary.
• Drive service process improvements based on the client experiences, requests, and recommendations.
• Participate in high-level risk and impact analysis activities during the development of work orders.
• Participate in incident meetings
• Analyze aspects of the client network, as directed by the client.
• Provide the client with recommendations regarding key technology, architecture, and vendor decisions.
• Enforce key policies and practices across the infrastructure via network audits. Provide guidance and oversight for Engineering Management functions.
Qualifications:
- Expertise supporting Cisco routers, Zscaler ZIA, Cisco voice (SIP + ISDN), Aruba SDWAN Edge Connect and Broadcom Velocloud
• This career step requires senior level experience. Operates company internal data communications systems, including WANs.
• Emerging Technologies
• Networking CCNP level (Cisco routing, and SDWAN)
• Modeling: Data, Process, Events, Objects
• Process Management
• Voice over IP (VoIP)
• Biling
• ServiceNow, Office365 comprehensive knowledge
- Strong communication skills both oral and written.
- Strong computer skills including Word, Excel, and PowerPoint
- Certificates within network/security domain (CCNA, CCNP) desirable
- Ability to work independently and as part of a team