Network Engineer

Role Purpose

The NOC Analyst is responsible for providing high-quality operational support for Continent 8s global network, hosted infrastructure, and cybersecurity services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Analyst will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives.

Key Responsibilities

• Operational Support
• Provide daily operational support and maintenance infrastructure.
• Monitor system availability and performance to minimize downtime and optimize customer services.
• Support customer requirements to maintain a 99.9% continuous service level.
• Incident & Problem Management
• Troubleshoot network-related issues and perform root cause analysis.
• Respond promptly to incidents and manage escalations effectively.
• Collaboration & Documentation
• Work closely with Level 3 technical teams across DC Hosting, Cloud, and Network services.
• Participate in technology projects across data center, networks, and cloud domains.
• Create and maintain operational and support documentation.

Qualifications & Experience

• 25 years of experience in network operations and support environments.
• Bachelors degree in Computer Science, Engineering, or equivalent.
• Strong customer service orientation and communication skills.
• Experience with IP service management (change and incident management).
• Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite.
• Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds).
• ITIL, CCNA, JNCIA, VCA, or Microsoft certifications are desirable.
• Experience monitoring large international networks in a global business environment is advantageous.

Key Competencies

• Technical Troubleshooting & Problem Resolution
• Customer Service Orientation
• Attention to Detail & Documentation
• Collaboration & Teamwork
• Ability to Work Under Pressure
• Continuous Learning & Adaptability