Network Engineer 2

Job Summary

Job Description

Core Responsibilities

• RESPONSILILITIES INCLUDE, but are not limited to:

• Primary monitoring and escalation point for identification, troubleshooting, and resolution of events affecting customer production and internal network environments.
• Respond to and remediate alerts as they are generated during your specified shift.
• Provide notification to internal and external Customers during Severity 1 events.
• Support customers with a variety of network, voice, and service-related issues in a fast-paced, independent, service environment with an emphasis on quality. Able to demonstrate a high level of patience with a customer base containing a wide and varying range of technical expertise.
• Restore customer network services within a specified repair time frame based on our SLAs.
• Investigate outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
• Update trouble tickets with clear and concise notes summarizing actions taken and next steps.
• Escalate unresolved network issues to senior network NOC engineering.
• Work closely with network, compute and automation engineers regarding technology and hardware upgrades.
• Create, update, and document system processes and tasks as required.

• REQUIREMENTS:

• 3-4 years of experience in network engineering. CCNP equivalent.
• Monitor ticket queue and respond to service requests and incidents.
• Experience with Routing and switching (Port Channel, STP, BGP, OSPF, redistribution),
• Firewall understanding and troubleshooting – Security and NAT rule creation, traffic monitoring and troubleshooting, firewall management.
• IP assignments, Device upgrades, creating and maintaining documents and SOPs.
• Able to troubleshoot basic to intermediary issues.
• Able to work with vendors to troubleshoot issues and find root cause, RMA.

• PREFERRED QUALIFICATIONS:

• Understanding of Software Defined products, respective alert and monitoring.
• Cisco ACI, Arista, VxLAN, python or Ansible scripting – good to have.
• Able to collaborate with automation and reliability team to fine tune alerting and monitoring.
• Basic understanding of wireless controllers

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relative Work Experience