Network Analyst

Job Title: Network Analyst (LAN / WAN / WLAN)

Location: Gurgaon

Experience: 25 Years

Work Schedule: Rotational 24x7 On-Call Support

Job Overview

We are seeking a skilled Network Analyst to support, maintain, and troubleshoot enterprise WAN, LAN, and WLAN infrastructure. This role involves network analysis, implementation, monitoring, and operational support across a global environment. The ideal candidate will have solid networking fundamentals, hands-on troubleshooting experience, and the ability to work independently with minimal supervision.

Key Responsibilities

Network Operations & Support

• Respond to and resolve internal client IP network trouble tickets in a timely manner.
• Provide Level II technical support in collaboration with System Administrators and User Support teams.
• Monitor corporate network infrastructure using internal and external monitoring tools.
• Troubleshoot and repair network and telecommunications equipment or coordinate vendor support when required.

Network Implementation & Projects

• Assist with major network projects, upgrades, and installations.
• Support planning, implementation, and changes related to network hardware, software, and cabling infrastructure.
• Provide network operations input during infrastructure enhancements and technology rollouts.

Documentation & Reporting

• Create and maintain detailed network documentation, procedures, and diagrams .
• Track project progress and provide management reporting as required.

Collaboration & Vendor Management

• Develop and maintain strong working relationships with internal departments and key users.
• Act as an IT liaison between technical teams and business stakeholders.
• Coordinate with technology vendors to support business requirements and resolve issues.

On-Call Support

• Participate in a 24x7 rotational on-call schedule to support critical network operations.

Required Qualifications

Education & Experience

• Bachelors degree in Computer Science or a related field, or equivalent relevant experience.
• 25 years of hands-on experience in a Network Analyst or Network Support role.
• Working knowledge of VoIP fundamentals and protocols .

Technical Skills

• Intermediate understanding of networking concepts, protocols, and practices.
• Experience supporting routers, switches, wireless infrastructure , and communication equipment.
• Familiarity with network monitoring and troubleshooting tools.

Candidate Profile

• Strong interpersonal and communication skills.
• Self-motivated with the ability to work independently and make sound decisions.
• Team-oriented, collaborative, and supportive of shared goals.
• Highly detail-oriented and organized, with strong documentation discipline.
• Strong work ethic and flexibility to support varying work schedules.