Network Analyst - TCOE

Job Description:

The Network Analyst/Engineer will provide support and monitoring/management of global network technologies and systems environment across all geographies.   In this role the analyst will support 3M’s network components including DNS, DHCP and IP Address management tools. Candidate should be flexible to work in Europe shift. The candidate will be responsible for all Level 1 Network infrastructure support at TCOE with extended monitoring and management support for other 3M regions during shift hours. Candidates with Global operation support with good communication skills are preferred.

Technical Proficiency and Expertise:

• Executes tasks that require independence, sound judgment and creative problem solving.
• Requires knowledge of a broad range of network concepts and technologies
• General experience across broad spectrum of network technologies is a plus

Major duties and responsibilities:

• Monitoring and Managing DNS, DHCP and IP Address management network infrastructure.
• Keep informed on industry trends & vendor directions in DNS, DHCP and IP Address management.
• Help to maintain and monitor the company’s networks, analysing, troubleshooting, and escalating issues as required.
• Monitor and provide additional ticket support for on-call engineer during shift hours.
• Perform code upgrades for DNS, DHCP and IP Address management along with sites requiring early morning (Americas hours) for implementations.
• Create JIRA stories for work items
• Resolve GVSM vulnerabilities
• Create new CIs and decommission old CIs in ITSM Management
• To use the Global 3M ITIL standards around Incident, Problem, & Change management to ensure proper processes are used to address and resolve issues and manage change.

Technical Skills:

• 3+ years relevant technical experience in the following areas
  • Experience in Cloud based DNS systems.
  • Experience with an Enterprise DNS or DHCP product such as BlueCat, Infoblox, Microsoft DNS Server, Microsoft DHCP Server, AWS Route 53, Cloudflare DNS
  • Experience using Linux servers.
  • General experience across broad spectrum of network technologies is a plus (routing, switching, firewall, TCP/IP, DNS, WAN, UC etc.)
  • Experience troubleshooting and resolving network issues
  • Experience working with python or other coding languages for automation or scripting
• Ability to communicate both verbally and written to management
• Extensive understanding of network design and implementation & roll-out processes

Professional & Project Management Skills:

• Awareness of Agile methodology (e.g. Scrum, SAFe) is preferred
• Good problem-solving skills
• Should possess good Microsoft Office skills (Excel, Word, PowerPoint, Visio)
• Adaptable to work in an ever changing and demanding operational environment
• Thoroughness and exceptional attention to detail is a must

Personal Interaction:

• Excellent customer-oriented attitude
• Strong organisational, communication (written and verbal) and administrative skills
• Ability to work with & manage vendors
• Good interpersonal skills & ability to work in virtual teams (often self-directed)
• Ability to manage high degree of multi-tasking

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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