National Key Account Manager

Role Overview

Responsible for strategic growth and executive engagement across large enterprise accounts. This role partners closely with Customer Success to drive commercial expansion, strengthen C-suite relationships, and deliver HR transformation outcomes. HR Tech / HRMS experience is mandatory to effectively manage complex enterprise deployments and stakeholder environments.

Key Responsibilities

• Lead commercial ownership for high-value HR Tech enterprise accounts.
• Build strong relationships with CHRO, CIO, CFO, and transformation leaders.
• Drive cross-sell/upsell of HRMS modules, services, and integrations.
• Lead Executive Business Reviews and strategic alignment sessions.
• Develop and execute joint account plans and governance frameworks.
• Identify risks (churn, adoption, competitive threats) and act proactively.
• Represent customer needs internally and influence product roadmap.

Ideal Candidate Profile

Experience (Mandatory)

• 15+ years in Enterprise Account Management / Customer Strategy within HR Tech, HRMS, or Payroll SaaS.
• Proven success managing multi-million-dollar enterprise accounts and C-suite stakeholders.
• Strong understanding of HR technology landscapes, digital HR transformation, and enterprise buying cycles.

Skills

• Strong commercial acumen and value-selling capability.
• Executive presence with excellent stakeholder management.
• Strategic thinker with customer-first mindset.
• Exceptional communication and presentation skills.

Qualifications

• Bachelors degree required; MBA preferred.
• Hands-on HR Tech / HRMS experience is non-negotiable.

Success Metrics

• Revenue growth and account expansion
• Cross-sell / upsell conversions
• Executive engagement strength
• Renewal and retention outcomes
• Transformation roadmap execution