Mutifonds Business Support SME

Job Summary:

The candidate will have primary responsibilities of managing Multifond, pControl and associated Fund Accounting applications Support, identification of different issues and providing accurate and timely result to the Global Fund Accounting Users. Candidate is responsible for interacting with Global MF Users, Business and Operations teams to provide a high quality of product to the internal and external clients and meet the agreed and expected service standards. The support SME is responsible to coordinate with Operations, technology and third party vendors provide a high quality issue resolution and meet the agreed and expected service standards.

The candidate may also be responsible for contributing to the delivery of local, global and strategic Fund Accounting projects for Citi and external clients

Solid understanding of Fund Accounting domain is essential. Candidate must be open for 24x7-work environment.

Key responsibilities:

• Analyze root-cause of issues reported on various applications and provide solution to operation team in a timely manner
• Focus on production issue resolution, general support and maintenance for the Funds Administration business
• Responsible for providing L1 support for Fund accounting applications in a 24/7 environment.
• Static set up and maintenance.
• manage MF application change and upgrade test as and when required
• Provide support to the Funds Administration business and liaise with the application vendors and technology on their behalf.
• To work in partnership with the business to ensure timely issue resolution.
• Communicate effectively and efficiently  with internal stakeholders and ensure timely escalation of issues.
• Meeting SLA/OLA/KPI.
• Test vendor/application solutions.
• Able to take Stakeholders and Business calls with quick responsiveness on asked actions
• Develop and extend collaborative working relationships with senior clients, technology suppliers and operational support areas in order to quickly understand requirements, resolve problems/issues, suggest solutions and identify areas for service improvement.
• Track the schedule, issue resolution progress, and be accountable for the associated tasks.
• Ensure accurate and timely execution of the assigned tasks.
• Work closely with other internal teams on upcoming projects, assignments and initiatives.
• Responsible for writing, reviewing and executing Test Cases and tracking Defects.
• Highlight and track defects and ensure that they are fixed before project implementation.

Qualification, Experience, Skills and Competencies:

• Preferably MBA (Finance)  / CA / ICWA
• 4-6 years of experience in Fund accounting in Investment Banking domain.
• Minimum 3 years of hands on experience in following application Multifonds, WEM, pControl, Confluence, MIG21 .
• Sound knowledge and understanding of accounting principles and NAV calculation.
• Knowledge of all Security types like Equities, Bonds, Repo, CFD, Futures, Options, Bank Debts, SWAPS, Forwards, Spot, etc. trade life cycle, various Corporate Actions and its impact on portfolio will be an advantage.
• Basic SQL knowledge.
• Excellent written and spoken communication skills
• Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines.
• Must be prepared to work in a shift in line with regions supported including India night shifts
• Innovative approach to work and continuously identify and implement process improvements
• Good attention to detail and high levels of accuracy
• Strong analytical and problem-solving skills.
• Ability to work as part of a team and develop and maintain strong communication and strong interpersonal skills .
• Ability to multi-task, work under pressure in a dynamic, multi-tasking environment and prioritize aggressive deadlines.
• Make informed decisions within their realm of responsibility.
• Demonstrate flexibility and versatility.
• Ability to work with minimal supervision.