Multilingual Support Analyst
TCS
6 - 8 years
Bengaluru
Posted: 29/10/2025
Job Description
- Handle escalated tickets from L1 service desk and ensure timely resolution
- Communicate effectively with end users via phone, email, and remote tools
- Troubleshoot incidents, perform root cause analysis, and implement preventive measures
- Escalate complex issues to L3 teams or relevant support groups as required
- Document all incidents, resolutions, and updates in the ticketing system
- Adhere to defined SLAs and maintain a high level of first-time resolution
- Collaborate with global support teams and contribute to knowledge base creation
- Follow ITIL processes for incident, problem, and change management
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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