MT-TPM

Responsibilities

Establish strong collaborative relationship with Clients, Salesteam and Customers

Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc.

Proactive and Self-motivated to follow up or chase with multiple teams for pending information

Create, update, cancel Promotions on TPM tool

Evaluate and Update Customer system/portals with activity plans and promotions

Reconciliation and resolve promo mis-match issues between TPM and Retailer portals

Validate required details as per guidelines to create or amend a Promo

Send request to CAM (Customer Account Manager) to provide the updated details

Update the Promo plan into tracker

Regular query resolution and proactive communication/escalation

Create Promo nomination form & confirm back to CAM

Ensure that the promotions are finalized on tool before promo launch date

Input the data into TPM to create/modify/cancel a promo

Validate and Update Promo plan into tracker

Maintain daily work tracker, review and update SOP, update FMEA

Manage exceptions and follow guardrails

Maintain positive VOC from stakeholders

Create and prepare regular timely Reports, provide analytics

Achieve KPIs / SLAs contractually agreed

Deliver Operational Excellence Framework

Manage and lead calls with clients

Be proactive and ensure operations is run smoothly

Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools

Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting

Identify problems/issues in day to day Operations and resolve them proactively

Highlight and escalate any issues that need attention

Coordinate and resolve issues with excellent customer service

Deliver quality customer service by researching and responding to all internal stakeholders inquiries quickly, effectively, and professionally.

Ensure positive customer VOC from stakeholders

Minimum Qualifications

Any Graduate / preferably B. Com

Flexibility to work in any shift

MIS and/or reporting experience

Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions

Fluent in English. Proficient oral and written communication skills.

Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills

Strong analytical mindset, problem solving, organization skills, and attention to detail

Smart problem solver generate good ideas and practical solutions

Strong team player, Dependable

Able to manage their workload and ensure completion of tasks even if a stretch is required

Ability to prioritize tasks and Multitask when required

Preferred Qualifications

Exposure to consumer goods industry

Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.

Proficient Visio skills and process mapping experience (Preferable)

Certification in Trade Promotions Management is an added advantage

Transitions Experience- Must have transitioned 1 or more process successfully

Proficient Visio skills and process mapping experience (Preferable)