MT-OM

Genpact

0 - 3 years

Noida

Posted: 17/12/2024

Job Description

Responsibilities

The ideal candidate for this position should have rich Experience within depth end to end knowledge of Order to Cash Process.
Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy).
Experience in Order Management process and should have knowledge of its upstream and downstream.
End to end knowledge of OTC and its relation with Order Management.
Knowledge of different type of Orders request.
Ability to identify important factors associated with Orders.
Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution.
Identify and resolve Customer/Client Queries and build strategy to drive desired goal.
Provide RCAs and Controls for any miss in the defined process.
Identify issues attributing to account delinquency and discuss them with management.
Ability to think strategically and take appropriate decisions.
Ability to build customer relationship and drive confidence.
Should have good communication skills (Verbal & Written).
Should possess strong problem solving, critical and analytical decision-making skills.
Experience in preparing Standard Operating Procedures.
Ability to work independently and adapt to a fast-changing environment.
Should be able to work on strict timelines.
Proficiency in Microsoft Office including MS Excel, MS Word.
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Minimum Qualifications

Graduate
SAP ERP experience

Preferred Qualifications

Excellent communications skills both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.