MT
Genpact
0 - 3 years
nan
Posted: 3/24/2025
Job Description
Responsibilities
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Lead a team working in Sales support area and own a smooth operation.
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Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
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Act as subject matter specialist and resolve / support team in achieving the business objectives.
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Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
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Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
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Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
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Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
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Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
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Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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