MT-CC

Genpact

0 - 3 years

Gurugram

Posted: 03/09/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

• Monitor team members and able to provide mentorship whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team's progress
• Rapport building with the internal & external stakeholder
• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
• Ensure that the highest possible levels of customer service are delivered at all times
• Assist the Manager as and when necessary to make the business run effectively and efficiently
• Communicate clear instructions to team members

Minimum Qualifications

• Graduation in any stream except B.Tech and Technical Graduation & Law
• Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
• Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
• Insurance knowledge and ability to understand and interpret Insurance terminology
• Proficient with MS Excel, MS Word, MS PowerPoint

Preferred Qualifications

• Good analytical and problem solving skills
• Ability to communicate verbally and through emails/Phones with businesses
• Proven ability to build effective working relationships with clients & internal stakeholders

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.