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MT - ITC

Genpact

0 - 3 years

Lucknow

Posted: 03/09/2024

Job Description

Responsibilities


•    Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
•    Respond to email /phone queries on disputed invoice
•    Research and analyze the disputes/deductions in ERP
•    Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
•    Find opportunities and recommend solutions for process and automation improvements
•    Daily reporting of individual portfolios to supervise and supervise the past dues
•    Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
•    Work as a standout colleague to process any ADHOC request in a timely manner.
•    Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
•    Raise problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
•    Any Graduate
•    Proven experience
•    Strong Communication Skills (verbal and written)
•    Knowledge of SAP
Preferred qualifications 
•    Good customer handling skills
•    High Energy level

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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