MT - ITC
Genpact
0 - 3 years
Lucknow
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries on disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to supervise and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a standout colleague to process any ADHOC request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• Raise problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
• Any Graduate
• Proven experience
• Strong Communication Skills (verbal and written)
• Knowledge of SAP
Preferred qualifications
• Good customer handling skills
• High Energy level
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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