MSP System Administrator / Engineer

Acuitas360 is a premier life sciences consulting firm recognized as one of the fastest-growing companies in the U.S. by Inc. 5000. We have rapidly established ourselves as a trusted partner for leading life sciences organizations by delivering deep analytics and actionable insights that drive commercial and clinical success. Proudly certified as a Great Place to Work, we foster a positive, collaborative, and growth-oriented culture that values innovation and excellence, for both our clients and our employees.

In this role, you will operate as an MSP System Administrator / Engineer supporting IT environment, working closely with helpdesk, SOC, and IT leadership to ensure stable, secure, and welldocumented operations. You will focus on execution, escalation, and continuous improvement across Microsoft 365, Azure, Intune, and supporting services, playing a key role in daytoday operations, documentation, and UShours escalation support.

Key responsibilities

As an MSP System Administrator / Engineer, you will:

• Administer and support Microsoft 365 services including Exchange Online, Entra ID, Teams, SharePoint, and OneDrive, handling user lifecycle, access, configuration, and troubleshooting.
• Perform Day2 operational support in Azure, including core services such as virtual machines, storage, networking, and identity integrations, escalating design or highrisk changes through IT leadership.
• Support Intunemanaged devices (Windows and other platforms), troubleshooting enrollment, compliance, policy, application deployment, and securityrelated issues for alreadyonboarded endpoints.
• Participate as an escalation layer above helpdesk, resolving advanced incidents and requests, and ensuring clear communication and handoffs across teams.
• Collaborate with SOC and compliance teams on identity, security, and governance escalations, ensuring that changes align with policies, standards, and audit requirements.
• Operate within Privileged Identity Management (PIM) processes for administrative access, following leastprivilege principles, justintime elevation, and approval workflows.
• Contribute to architectural and design discussions with IT leadership and SOC, bringing practical operational insights while respecting governance and decisionmaking structures.
• Create, maintain, and improve documentation and SOPs, including runbooks, standard changes, and troubleshooting guides used by support and operations teams.
• Support change management processes in compliancesensitive environments, including impact assessment, risk identification, approvals, test planning, and rollback procedures.
• Provide escalation support during US business hours, coordinating with global teams to ensure effective followthesun coverage and high service quality.
• Monitor key systems, respond to alerts, and proactively identify opportunities to improve reliability, security, and user experience.
• Communicate clearly with both technical and nontechnical stakeholders, translating complex issues into actionable next steps and recommendations.

What you will bring

You will be successful in this role if you bring:

• 48 years of handson experience in system administration or IT engineering roles, ideally within an MSP or multitenant environment.
• Solid experience administering Microsoft 365 in production (Exchange Online, Entra ID, Teams, SharePoint/OneDrive, licensing, security and compliance configurations).
• Practical exposure to Azure operations (VMs, storage, networking, identity integrations, basic security baselines) and comfort working within defined architectures.
• Experience supporting Intune or similar endpoint management platforms for Day2 operations (compliance, policies, application deployment, security baselines).
• Familiarity with Azure SQL or SQL Server administration at an operational level (backups, connectivity, permissions, performance basics), with awareness of when to escalate to specialists.
• Strong understanding of identity and access management concepts, including Conditional Access, MFA, rolebased access control, and privileged access management.
• Proven experience working within change management, approvalbased governance, and/or regulated or compliancesensitive environments.
• Demonstrated ability to create and maintain clear, usable documentation and SOPs that support team operations and decisionmaking.
• Prior experience supporting escalations during US business hours and collaborating across time zones.
• Excellent communication skills, with the ability to contribute structured technical recommendations while partnering effectively with IT leadership and security teams.
• A proactive, ownershiporiented mindset with strong prioritization, problemsolving, and collaboration skills.

Why this opportunity is for you

• You want to deepen your expertise in Microsoft 365, Azure, and modern endpoint management while working in a mature, governancedriven environment.
• You enjoy being the escalation point that solves complex issues, improves processes, and strengthens documentation and standards.
• You are energized by collaborating across helpdesk, SOC, and IT leadership, contributing your technical voice while operating within a clear decisionmaking framework.
• You value a culture that emphasizes growth, ownership, documentation discipline, and highquality communication as much as technical depth.