MS teams/Voice SM

Job Description for MS teams/Voice SME:

Experience: 8 to 12 Years

For Microsoft Teams Voice :

Experience in SFB 2015, Lync 2013 with Enterprise voice and Hybrid Solution.

Migration from Skype to Teams

Teams Architecture and Direct Routing

Endpoint handling of Skype and Teams phone devices

Experience of Migrating from Legacy system to Teams

Teams Policies and Features

Understanding of Call Queue and Auto Attendant

Understanding of AAD, Network/Firewall rules and DNS for Direct Routing.

Troubleshooting Teams issue and Call Quality Reporting Analysis.

Emergency Call routing in Teams

Develop technology road-maps for Unified Communications & Collaboration Services

Co-ordination with MS and other Vendors for Issues/Tracker.

Health Check of Servers and Powershell Scripting

Audio/Video design and integration experience

Ability to Plan and deploy Microsoft Teams

Ability to Implement Lifecycle Management and Governance for MS Teams

Should have sound knowledge on Monitoring MS Teams environment

Ability to Manage access for External User

Should know how to Implement security and compliance for MS Teams

Ability to take Transition from Skype for Business to MS Teams

Know how to Create and Manage Teams

Ability to Plan and configure network setting for MS Teams

Ability to Manage Collaboration Experience for Chat and Channel

Should have knowledge in Managing Apps for MS teams

Ability to Manage Meeting and virtual events experiences

Should know how to Configure and manage MS Teams device

Manage Phone Numbers

Manage Phone System for MS Teams

Troubleshoot Audio, Video and Client issues

Ability to run and execute PowerShell script in MS Teams Module

For Teams Meeting Room:

Ability to Monitoring & Management of Meeting rooms from MS native -Teams Admin Portal/Teams Pro Dashboard and OEM tools e.x logitech sync tool

Hands-on exposure in Device and peripherals Health Checks for Pro portal & configuration management of MTR devices.

Ability to perform Patching and software updates for A/V Devices from Pro management portal.

Ability to Perform MTR device management tasks.

Conducting Review of current and past meeting activity (such as details about call quality, network health and connectivity, and number of participants).

Ability to perform Teams Meeting performance checks using call analytics & Call Quality Dashboards.

Good understanding on Remote troubleshooting of MTR issues and engage local touch support for onsite support.

/OEMs/Vendors for hardware failure, hardware replacement and any onsite break-fix issues.

Coordination and Engage local A/V vendor for any hardware issues and replacement.