MS Specialist OSS

Description

The OSS Management Specialist assures the maintenance of OSS SQM and upgrades of the OSS SQM SW HW within the agreed SLA s. He/She is responsible for the OSS SQM maintenance, upgrade, error collection, and preventive maintenance. He/She is responsible for data administration, CMDB, and identity management functions

Your responsibilities

• Monitor and manage telecom OSS platforms (TeMIP, UCA, OpenNMS, UOC) to ensure 24/7 fault and event management operations.
• Perform L2-level incident investigation, root cause analysis, and resolution for P2/P3/P4 incidents while meeting defined SLAs.
• Support application upgrades, SSL certificate renewals, and configuration changes with minimal service impact.
• Prepare and maintain SOPs, known issue documents, reports, and escalate recurring or critical issues to L3 teams until closure.

Your skills and experience

You Have:

• 710 years of hands-on experience in telecom/IT operations with strong exposure to OSS fault management systems.
• Good working knowledge of TeMIP, including filters (Corrective, Tap, Transient, Threshold, Heap, Toggling) and Alarm Beautifier.
• Experience with UCA for alarm correlation, missing alarm checks, RCA, and troubleshooting Valuepack services.
• Solid understanding of OpenNMS device configuration, SNMP polling, event generation, MIB loading, and L2 issue resolution.
• Good knowledge of Linux (command line, basic scripting, log analysis) and telecom alarm flow from EMS to NMS.

Job Location : Chennai/Noida