Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role : Citrix Virtual Desktop Administrator/Engineer

Level : Senior Associate
Experience : 5 Yrs.

Job Summary:

In this role, candidate is required to have extensive experience managing Citrix Virtual Desktop environment for various customers.

Responsibilities:

Must have skills:

Experience in designing, developing, and debugging scalable End User Computing Solutions
Demonstrable technical experience with VDI operation managing Citrix Receiver
Good understanding of the Citrix Virtual Desktop architecture
Experience designing and troubleshooting for user identities and profiles, active directory, GPOs
Experience implementing, managing and troubleshooting networking & storage for Citrix virtual desktops
Experience creating and troubleshooting managed pooled and personal VDI
Proficient knowledge of Image creation/customization/upgrades
Involved in operations support at L2/L3 level and flexibility to work in shifts.
Proficient Knowledge of Windows Operating Systems
Work with third-party vendors / professional services and in-house developers as necessary
Should possess end to end incident, problem management with RCA
Strong ITIL Process knowledge
Strong analytical, troubleshooting and problem-solving skills
Good Communication Skill & ready to take challenges -

To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
To adhere to quality standards, regulatory requirements and company policies

Good to have skills :

Understanding on Azure environment
Understanding of other Virtualization tools like VMWare Horizon, etc.
Well versed with security aspects and maintain system security as per industry standards.
Understanding of Network (DNS, Firewall/proxy, Micro Segmentation). Storage Virtualizations
Review and recommend improvements within existing technical environment
Should ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Should participate or contribute in creation of proposals to drive Service improvement plans and automation.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Infrastructure Management, Infrastructure Performance, Intellectual Curiosity, Learning Agility {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

MS - CMS Senior Associate (Sr.Analyst) - Citrix Virtual Desktop – Operate

PWC

Job Description

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