Monitoring Operator III

What you will do: 
Provide alarm, incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries. 

How you will do it:

• Respond to all access controls alarms, events and answer incoming calls regarding

the customer alarms quickly and efficiently

• Action / respond to both internal / external customer emails

• Answer all incoming calls promptly and effectively in an efficient and professional

manner

• Follow through and take ownership on all inquiries where possible

• Work unsupervised and maintain professionalism

• Contribute to well-staff and a safe and healthy workplace through:

Ensuring awareness and understanding of and compliance with standard

operating procedures in respect of emergency and evacuation procedures,

security, accident and incident reporting, hazard reporting and ‘self-reporting’.

o Take all practical steps to ensure your own health and safety at work, and the

safety of others in the workplace e.g. micro pausing, stretching, exercising.

o Role model our Transformation Code of Conduct (CoC)

What we look for:
• Knowledge of the security industry.
• You will be energetic, enthusiastic yet considered and calm under pressure.
• You are able to speak up and be heard, you are driven, and ready to really make your
mark on a global scale, thriving on success.
• You are able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• You get things done - you are analytical, organized, and manage competing priorities
with ease.
• Experience within the GSOC environment. (preferred)
• Security, military, law enforcement, or emergency services experience. (optional)