Money Officer

Group Company: AU Small Finance Bank Limited

Designation: Money Officer

Office Location: Andheri Chakala Mumbai Mumbai , Arakonam Swal Pet Arakkonam , Avenue Road Bangalore Bengaluru , Bangalore Hsr Layout Bengaluru , Bangur Avenue Kolkata , Bhilai - Supela Durg , Bkc Annex Mumbai Mumbai , Bombay Motors Jodhpur Jodhpur , Boring Road Patna Patna , Burrabazar Kolkata Kolkata , Dhamtari - Bastar Road Dhamtari , Dwaraka Nagar Visakhapatnam Visakhapatnam , East Patel Nagar West Delhi , Fairlands Salem Salem , Faridabad Faridabad , Fatehabad Fatehabad , Fc Road Pune Pune , Fort Mumbai Mumbai , Free Ganj Ujjain Ujjain , G S Road Guwahati Guwahati , Girdhar Marg Jaipur Jaipur , Gomtinagar Lucknow Lucknow , Gondia - Fulchur Road Gondia , Gudiyatham-Thyalayartan Bazaar Gudiyatham , Gwalior Gwalior , Hisar - Red Square Market Hisar , Housing Board Jodhpur Jodhpur , Hrbr Layout Bengaluru Bengaluru , Hyderabad - SP Road Hyderabad , Indore Ranjeet Hanuman Road Indore , Jaipur - Ambabari Jaipur , Jaipur - Bapu Nagar Jaipur , Jaipur - Gopalpura bypass Jaipur , Jaipur - Johari Bazar Jaipur , Jaipur - Kalwar Road Jaipur , Jaipur - Pratap Nagar Jaipur , Jaipur - Raja Park Jaipur , Jaipur - Tonk Road - RO Jaipur , Jaipur - Vaishali Nagar Jaipur , Jalandhar - Model Town Jalandhar , Jammu Zorawar Singh Chowk Jammu , Jhalawar - Nirbhay Singh Circle Jhalawar , Jodhpur - PWD Colony Jodhpur , Jubilee Hills Hyderabad Hyderabad , K K Road Kottayam Kottayam , Kalyan Kalyan , Kannur Road Kozhikode Kozhikode , Karnal Urban Estate Karnal , Khanna - Municipal Council Area Khanna , Kolkata Salt Lake Kolkata , Kopar Khairane Thane , Kota - Ghodewala Circle Kota , Lashkar Market Gwalior Gwalior , Lucknow Lalbagh Lucknow , Madhapur Hyderabad Hyderabad , Mahal Road Jagatpura Jaipur Jaipur , Mahendragarh Mahendragarh , Mahesh Nagar Jaipur Jaipur , Mansarovar Madhyam Marg Jaipur Jaipur , Meerut Delhi Road Meerut , Mohali - Balongi - Asset Center Mohali , Mount Road Chennai Chennai , Mukund Nagar Pune Pune , Mylapore Chennai , N H Road Kochi Kochi , NTR Circle Vijayawada Vijayawada , Nakkalagutta Warangal Warangal , Nakodar - Nurmahal Road Nakodar , Narnaul - Rewari Road Narnaul , Nasik Nashik , Neelam Bata Road Faridabad Faridabad , Nerul Thane , Nibm Road Pune Pune , Noida - Sector 18 Noida , Palwal Ram Nagar Palwal , Panchkula Panchkula , Panjim Panjim , Patiala - Ram Bagh Patiala , Perinthalmanna Perinthalmanna , Pimpri Pune Pimpri , R S Puram Coimbatore Coimbatore , Raipur Raipur , Raipur - Fafadih Chowk Raipur , Raipur Asset Center Raipur , Rajarajeshwari Nagar Bangalore , Ramdaspeth Nagpur Nagpur , Ramganj Mandi - Raonsli Circle Ramganj Mandi , Ranipet Kellys Road Ranipet , Ranjit Avenue Amritsar Amritsar , Sector 7 Karnal Karnal , Shyam Bazar Kolkata Kolkata , Sion East Mumbai Mumbai , Sirsa - Kar House Sirsa , Solan - Rajgarh Road Solan , Sowcarpet NSC Bose Road Chennai , Thane Thane , Tirumalagiri Secunderabad Secunderabad , Udaipur - Delhi Gate Udaipur , Varanasi Varanasi , Vileparle West Juhu Mumbai , Worli Mumbai Mumbai , Zirakpur Dera Bassi , Zirakpur - Raksha Business Centre - RO Mohali

Position description: Handle front-desk banking operations, ensure timely service delivery, and resolve customer queries efficiently. Support sales through product promotion, need identification, and cross-selling of banking services.

Primary Responsibilities:

• 1. Accept and process retail/commercial deposits, withdrawals, loan payments, and CASA account transactions. 2.Maintain and reconcile cash drawer in accordance with bank policies, ensuring accuracy in cash handling and periodic check batching. 3.Buy/sell currency from the vault as needed to maintain adequate cash levels. 4. Assist with ordering, receiving, verifying, and distributing cash; manage excess cash and mutilated currency handovers. 5. Count, package, and reconcile currency and coins as per bank standards. 6. Support dual-control procedures during cash transactions and vault operations. 7. Handle teller functions related to safety deposit locker access. 8. Ensure all financial transactions comply with operational and regulatory guidelines.

Additional Responsibilities:

• 1. Maintain strict confidentiality of customer and bank information. 2. Answer customer queries and direct unresolved issues to appropriate departments. 3. Participate as a team player in daily operations, coordinating workflow to ensure efficiency. 4. Support branch operations such as bank opening/closing and general customer service. 5. Represent the bank positively to customers and maintain strong professional relationships. 6. Guide customers on digital banking options and assist in onboarding them to digital platforms. 7. Contribute to customer experience enhancement through proactive service and assistance. 8. Maintain and update customer traffic surveys for operational and service improvement.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: BFSI/Telecom/Any Industry
• Role: Executive/Officer
• Years of experience: 6 to 7

Key Performance Indicators: Cash Handling Accuracy, Transaction Volume, Teller Balancing Rate, Customer Service Score, Average Transaction Time, Cross-Sell Conversion Rate, Compliance Adherence, Queue Time Management, Documentation Accuracy, Digital Banking Support, Dual Control Compliance, Report Submission Timeliness

Required Competencies: 1. ownership and accountability for results 2. Customer-centric mindset and actions 3. adept at handling digital business apps and software 4. hard work and detail-orientation 5. eager to learn and grow as a banking professional 6. positive mindset, ethical and high integrity 7. Bias for Action and Urgency

Required Knowledge: 1. Product/domain knowledge 2. Familiarity with Digital applications 3. Target Market Knowledge - Local Area geography familiarity 4. Ability to do detailed data collection/recording

Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2. Relationship Management - Client-Centric Approach, respectful 3. Business tact & Negotiations - resolving Conflict

Required abilities

• Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
• Other: 1. track record of past employment 2. Positive reference check and clear civil report

Work Environment Details: 100% - Office

Specific requirements

• Travel: Low
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc. 4. Ensure adherence to all bank policies, procedures, and regulations. 5. Conduct regular audits of tellers' currency for accuracy and compliance.
• Union Affiliation: