M-OM
Genpact
2 - 5 years
Noida
Posted: 28/08/2025
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager, Order Management!
In this role, The Order Management Team Leader has the direct management responsibility for planning, organizing, controlling, and coordinating the plan to cash function for assigned accounts. In broad terms, these accountabilities can be categorized as Supply Chain, Customer Collaboration, Revenue Stream, E-Commerce, Diversity, Policy Interpretation, People Development, and Sales Support. Critical indices include Sales Volume, Deduction Volume, Supply Chain Efficiencies, and Customer Payment Plan Efficiency.
Responsibilities
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Provide strategic and tactical leadership for the CSCs, focusing on growing volume and revenue while delivering superior customer service.
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Build strong business relationships with all internal and external customers.
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Ensure effective alignment with Customers exists at all levels.
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Provide inspiration and leadership to teams in order to achieve superior business results. Areas of focus include supply chain efficiencies, service levels, productivity, quality management, sales support, and customer support.
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Communicate Customer Supply Chain programs, objectives, and expectations to local team and Sales teams. Provide timely and meaningful business assessments to management.
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About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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