Mobile Device Management (MDM) Engineer

Location : WTC Kharadi Pune / Onsite

Type : Full-time

Experience : 3-7 years

Key Responsibilities.

• Collaborate closely with business teams and stakeholders to gather, analyze, and translate business requirements into technical solutions.
• Administer and manage Samsung Knox Manage , Knox E-FOTA , and Knox Mobile Enrollment (KME) portals.
• Configure, deploy, and manage Android (Samsung) devices using MDM / EMM platforms such as Microsoft Intune, VMware Workspace ONE, MobileIron, and Samsung Knox Manage .
• Oversee the complete device lifecycle, including device provisioning, policy enforcement, application deployment, updates, and decommissioning .
• Design, implement, and maintain MDM policies, security baselines, compliance rules, and configuration profiles .
• Integrate Samsung Knox and MDM solutions with enterprise systems such as Azure Active Directory (AAD), Google Enterprise, and corporate VPN solutions .
• Monitor device health and compliance, and proactively troubleshoot enrollment issues, configuration failures, and device-related incidents .
• Create and maintain comprehensive documentation including runbooks, SOPs, operational guides, and configuration documentation .
• Ensure adherence to security standards, compliance requirements, and organizational IT policies.

Required Skills & Qualifications.

• Hands-on experience with Samsung Knox ecosystem (Knox Manage, KME, Knox E-FOTA).
• Strong experience managing Android devices using MDM / EMM solutions.
• Experience with at least one enterprise MDM platform such as Intune, Workspace ONE, or MobileIron .
• Knowledge of device security, compliance policies, and mobile application management (MAM) .
• Experience integrating MDM solutions with Azure AD, Google Enterprise, VPNs, and identity systems .
• Strong troubleshooting and problem-solving skills.
• Ability to create clear technical documentation and SOPs.
• Excellent communication skills with the ability to collaborate with cross-functional teams.