Migration Consultant

Roles and Responsibilities

• Partner with the Project Manager (PM) to meet with all customers and support the reconfiguration of their instances on AWS.
• Gain a deep understanding of each customers unique integration setup; leverage PM-provided, customer-specific checklists to ensure all required configurations are completed for a successful migration.
• Collaborate with the project team to identify customer-specific custom integrations and work with the Migration Engineer to develop and execute an effective migration plan.
• Educate customers on configuring Single Sign-On (SSO) solutions, including ADFS, Azure AD, Okta, OneLogin, and Google SAML, as well as third-party integrations such as SharePoint, Confluence, Google Drive, Slack, Box, and others.
• Assist in managing enterprise-level customer relationships, including addressing and resolving customer escalations.
• Demonstrate migration best practices across a wide range of technologies, translating complex technical issues into clear, actionable insights for engineering teams.
• Validate reconciliation reports with customers to confirm successful migration outcomes.
• Advise customers on business process differences between the SFDC and AWS platforms.
• Provide hands-on technical troubleshooting support across both SFDC and AWS environments throughout the migration lifecycle.
• Collaborate closely with customers to understand technical challenges and translate requirements to internal Program Managers, Product teams, and Engineering teams.
• Identify opportunities to improve process efficiency and communicate recommendations to the Program Manager for resolution.

Qualifications

• 5+ years of hands-on technical implementation or consulting experience.
• 3+ years of experience in customer- or partner-facing technical roles.
• Bachelors degree in a technical discipline or a related field.
• Proven experience working with large-scale or enterprise customers.
• Demonstrated experience leading migrations from SFDC to AWS cloud-based systems.
• Strong verbal and written communication skills with the ability to engage both technical and non-technical audiences.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Prior experience leading SaaS-based product migrations.
• Strong interpersonal and communication skills with the ability to quickly establish trusted advisor relationships with customers.

Key Skills

• Single Sign-On (SSO)
• AWS
• SFDC
• Migration