Middle Office Transaction Management - Senior Manager

Who we are looking for

In this role, you will work with State Street teams from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.

Why this role is important to us

This is a varied position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What you will be responsible for

As Officer,  you will

• Provide day to day management of Transaction Management team in location for responsible client
• Drive transaction management and settlement discipline excellence though proactive management of the trade lifecycle
• Be a key participant in effective service delivery and client sentiment, including direct client contact
• Support a strong risk management and control environment
• Manage and develop your team effectively, ensuring appropriate coverage and control. Train and coach colleagues, providing input for performance appraisals
• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
• Embrace State Street’s “corporate values” and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
• Assist with compliance reviews, controls and audits
• Work effectively with peers locally and across the region to achieve common goals

What we value

These skills will help you succeed in this role

• Excellent attention to detail
• Must be responsible and take ownership to the job which is allocated
• Must be organized and able to multi-task often working to tight deadlines.
• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
• Must be pro-active and be a problem solver
• Must be highly professional interacting with several departments within the company
• Must be flexible often dealing with ad-hoc queries from clients.
• Understanding of delivering operations in line with cost/budgets
• Able to drive pay for performance and culture of performance differentiation within teams
• Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
• Client centric attitude in managing, prioritising and delivering operations and services
• Result-oriented with an ownership and accountability mindset

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience
• Understanding of Middle Office operations, preferably Trade Management Operations inclusive of trade confirmation, settlement & reconciliation. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets.
• Proven experience in client communication and interaction at all levels
• Understanding of key technology within the support of investment management operations
• Experience of being part of organisational change, with an understanding of change management principles, techniques & tools.
• Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous
• Strong MS Excel, Access, Word, PowerPoint skills necessary
• Strong English written and spoken ability

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.