Microsoft Teams Phone & Voice Engineer

Hello,

Greetings from ZettaMine!!

Job Title: Microsoft Teams Phone & Voice Engineer

Location: Bangalore

Experience:48 Years

Looking for immediate joiners

Job Summary:

We are looking for a skilled Microsoft Teams Phone & Voice Engineer to manage and support Microsoft Teams telephony services. The ideal candidate will have hands-on experience with Teams Phone configuration, number management, voice routing, and telephony administration within the Microsoft Teams environment. The role involves troubleshooting telephony issues, managing voice policies, and supporting enterprise communication infrastructure.

Key Responsibilities

• Manage and support Microsoft Teams Phone (Telephony) services across the organization.
• Configure and administer Teams users, phone numbers, and voice policies.
• Handle Joiner / Mover / Leaver (JML) activities including license assignment, removal, and number reassignment.
• Troubleshoot and resolve Teams telephony escalations related to call routing, voicemail, and calling issues.
• Validate phone number allocation, location mapping, and number range alignment (country/city validation).
• Configure and manage calling policies, voice routing, and dial plans.
• Support Teams telephony integration with meeting room devices and enterprise communication systems.
• Work with different Teams connectivity options including Calling Plans, Direct Routing, and Operator Connect.
• Use Microsoft Teams Admin Center to manage telephony services including:
• Users Voice configuration
• Phone number assignments
• Calling policies
• Emergency location configuration
• Perform validation and administrative tasks using PowerShell for Teams Telephony.
• Monitor and troubleshoot call quality and voice service issues.
• Collaborate with infrastructure, network, and Microsoft support teams to resolve complex telephony issues.

Must-Have Skills:

• Strong knowledge of Microsoft Teams Phone / Teams Telephony.
• Experience in phone number management and voice routing configuration.
• Hands-on experience with Teams Admin Center for voice administration.
• Understanding of Calling Plans, Direct Routing, and Operator Connect.
• Experience handling JML activities (Joiner, Mover, Leaver) in Microsoft Teams.
• Knowledge of Teams Calling Policies, Dial Plans, and Voice Routing Policies.
• Basic to intermediate knowledge of PowerShell for Microsoft Teams administration.
• Experience troubleshooting Teams telephony and voice-related incidents.
• Understanding of emergency location configuration and compliance requirements.

Certifications (Preferred)

• Microsoft Teams Voice Engineer Expert (MS-720)
• Microsoft Teams Administrator Associate (MS-700)

Interested candidates can reach on md.afreen@zettamine.com or call on 6302404807

Thanks & Regards

Afreensaranya