Microsoft Endpoint Management (Intune) Engineer

Job Description Microsoft Intune / Endpoint Management Engineer

Role Overview

We are looking for a skilled Microsoft Endpoint Management (Intune) Engineer with strong troubleshooting capabilities across Windows, Android, and device provisioning environments. The role involves device lifecycle management, application deployment, Autopilot provisioning, co-management migration (SCCM Intune), and enterprise mobility support.

Key Responsibilities

Device Management & Co-Management

• Manage and support SCCM to Intune migrations
• Implement and troubleshoot co-management workloads
• Configure workload ownership (Windows Update, Compliance, Apps, etc.)
• Handle hybrid Azure AD join and Entra ID joined devices
• Investigate patching issues after workload transition to Intune

Windows Update & Patching

• Configure and manage Update Rings
• Troubleshoot devices not receiving cumulative updates
• Diagnose update conflicts between SCCM and Intune
• Ensure compliance and patch posture across enterprise fleet

Windows Autopilot Provisioning

• Deploy and manage Windows Autopilot
• Understand Autopilot OOBE workflow and ESP phase
• Support Autopilot 2.0 provisioning and pre-deployment patching
• Diagnose Autopilot identification failures
• Work with Device Directory Services (DDS) and hardware hash registration

Mobile Device Management (Android & iOS)

• Enroll and manage Android Enterprise devices (BYOD & Corporate)
• Troubleshoot work profile creation failures
• Handle enrollment restrictions and licensing issues
• Use tools like Test DPC for compatibility debugging
• Diagnose device compatibility vs configuration issues

Application Deployment (Win32)

• Package and deploy Win32 applications via Intune
• Configure detection rules and requirements
• Troubleshoot installation failures using IME logs
• Identify network, firewall, or download stage failures
• Manage application lifecycle across enterprise endpoints

Required Skills

• Microsoft Intune (Endpoint Manager)
• Azure Entra ID
• Windows 10 / Windows 11 administration
• Windows Autopilot
• Update Rings & Patch Management
• Win32 App Packaging & Deployment
• Android Enterprise Work Profile
• Enrollment troubleshooting

Troubleshooting Expertise

• IME log analysis
• Enrollment failures
• Update delivery failures
• Co-management conflicts
• OOBE provisioning failures
• Application installation failures

Good to Have

• SCCM / Configuration Manager knowledge
• Hybrid AD environments
• Enterprise Mobility + Security (EMS)
• Microsoft 365 administration

Key Competency (Very Important)

This role requires strong real-time troubleshooting ability not only configuration knowledge but also root-cause investigation across logs, services, and device states.