Microsoft Dynamics Consultant

Miracle software Systems are looking for a MsDynamics 365 Finance & Supplychain Consultant to work with us for Full time at Visakhapatnam Location.

Requirement Details:

Role: MsDynamics 365 Finance & Supplychain

Location: Visakhapatnam

Job Type: Full Time

Note: We require resource to work from Vishakapatnam support EST Zone

About the Role:

We are seeking a skilled and detail-oriented Tier 2 Support Specialist to join our IT Business Systems team. In this role, you will provide technical and functional support for Microsoft Dynamics 365 Finance and Supply Chain Management (D365 F&SCM). You will serve as the escalation point for Tier 1 support, investigating complex system issues, managing service requests, and working closely with business users, developers, and functional analysts to ensure optimal system performance.

Key Responsibilities:

• Act as Tier 2 escalation for D365 F&SCM support issues, ensuring timely resolution and communication with stakeholders.
• Troubleshoot and resolve functional and technical problems within Finance, Procurement, Inventory, Production, and Supply Chain modules.
• Collaborate with business users to understand issues, replicate errors, and document findings.
• Coordinate with internal IT and external partners (Microsoft, VARs, or consultants) for issue resolution or escalations (Tier 3).
• Monitor system integrations, data interfaces, and batch jobs, addressing failures or discrepancies.
• Contribute to knowledge base documentation, standard operating procedures, and training materials.
• Participate in system upgrades, regression testing, and business process improvements.
• Identify recurring issues and recommend proactive solutions or automation opportunities.

Qualifications Required:

• 2+ years of experience supporting or implementing Microsoft Dynamics 365 Finance and Supply Chain Management.
• Strong understanding of core functional areas such as General Ledger, Accounts Payable/Receivable, Procurement, Inventory, and Production.
• Experience troubleshooting integrations (e.g., Power Platform, Data Management Framework, APIs).
• Strong analytical, communication, and documentation skills.
• Ability to prioritize multiple tickets and work collaboratively in a cross-functional environment.

Preferred:

Experience with Power BI, Power Automate, or Dataverse.

Knowledge of SQL for basic data validation or query execution.

Experience in manufacturing, distribution, or supply chain-focused organization.

Soft Skills

Strong problem-solving and root-cause analysis abilities.

Clear communicator who can translate technical details into business terms.

Self-motivated, proactive, and organized with strong attention to detail.

Collaborative team player able to work effectively across departments.