Microsoft D365 FO Specialist

Job Description: D365FO Functional Specialist

Position Title: D365FO Functional Specialist

Location: Niles, IL

Employment Type: Full-Time

Position Overview

We are seeking a D365 Finance & Operations Functional Specialist to support and enhance our mature Microsoft Dynamics 365FO environment. This role is focused on driving business process improvements and system enhancements across key business domainsFinance & Accounting, Procurement, Call Center/Customer Service, and Fulfillment/Warehouse Operations.

The ideal candidate has a strong functional consulting background in D365FO, with the ability to analyze and document requirements, translate them into system configurations and process flows, and collaborate with stakeholders to optimize end-to-end business processes.

This is not a developer role; rather, it requires a functional ERP consultant mindset understanding business needs, designing solutions within the system, and enabling adoption across teams.

Key Responsibilities

Finance & Accounting

• Partner with Finance leadership to design and implement process improvements in areas such as GL, AP, AR, Fixed Assets, Budgeting, and Financial Reporting.
• Ensure compliance with GAAP and regulatory requirements while leveraging D365FO capabilities.
• Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms.

Procurement & Supply Chain

• Collaborate with Procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.
• Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.
• Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.

Call Center & Customer Service

• Work with Customer Service/Call Center leaders to refine sales order processing, customer interactions, and case management workflows.
• Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.
• Develop processes that improve customer experience, retention, and responsiveness.

Fulfillment & Warehouse Operations

• Partner with Warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).
• Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.
• Support workforce adoption of SOPs, handheld/scanning devices, and real-time reporting.

Cross-Domain / ERP Functional Support

• Document business requirements and map them to D365FO functionality acting as the bridge between business teams and technical resources.
• Manage functional configurations, testing, and UAT for enhancements, integrations, and upgrades.
• Lead process workshops, training sessions, and end-user enablement.
• Drive continuous improvement initiatives to support business scalability and operational excellence.
• Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy.

Qualifications

• Bachelors degree in Business, Finance, Supply Chain, or related field.
• 5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred).
• Demonstrated expertise in at least two functional areas : Finance, Procurement, Customer Service/Call Center, or Warehouse/Logistics.
• Strong ability to document requirements, map processes, and configure D365FO modules.
• Experience with testing, training, and end-user enablement.
• Excellent interpersonal skills; able to work across Finance, Operations, and IT stakeholders.
• Strong problem-solving and analytical capabilities; able to balance detail with strategic impact.

Preferred Skills

• Experience with system integrations, BI tools (Power BI, SQL), or e-commerce platforms.
• Familiarity with multi-entity/global environments.
• Knowledge of change management and training best practices.
• Prior consulting or ERP project experience.