Microsoft 365 Threat Protection SME – FastTrack

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt Microsoft 365 products by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products.  

As a FastTrack Defender Product Subject Matter Expert (SME), your main goal is to help customers enable, deploy their E5 Defender licenses, provide guidance on Microsoft Security and zero trust concepts, drive key usage scenarios and adoption for Microsoft Defender Product and services such as Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office 365 (MDO), Microsoft Defender for Identity (MDI) and Microsoft Defender for Cloud Apps (MDA), Zero Trust. Knowledge of Defender portal, Microsoft Copilot for Security Integrations, Defender XDR and Microsoft Sentinel will be an added advantage.  

You should be seen as the trusted advisor and drive the technical decision of customers to continually use our product and technology.  You will work in a team, deepening the customer security posture while helping them through their digital transformation. As a Defender SME, you will work with FTAs, other SMEs, Account Team, Partner, Support and Consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) Security products and services.   

 
This role is flexible in that you can work up to 100% from home. 

 
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Job Description

Technical Enablement, Onboarding and adoption: 

• You will reach out to customers proactively and independently using knowledge of customer context; expertise in Microsoft Defender workloads (MDE, MDO, MDA, MDI, SIEM and XDR); along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement 

• You will deliver onboarding sessions for MDE, MDO, MDA, MDI, and XDR to ensure customers understand deployment. 

• You will assist customers with MDE configuration and best practices across Windows, Linux, Mac, Android, iOS, and Defender for Servers. 

• You will provide guidance on MDE features like TVM, incident management, alert tuning, AIR, ASR, NGP, and device control. 

• You will identify prerequisites, run sizing tool and provide configuration best practices for complex MDI deployments to customers. 

• You will identify prerequisites and provide guidance to deploy Defender for cloud apps use cases in customer environment. 

• You will provide guidance for migrating customers from third-party email security solutions to EOP and Microsoft Defender for Office 365. 

• You will help customer troubleshoot issues and remove deployment blockers. Provide configuration guidance and best practices for the Unified Security Operations Platform and Defender XDR capabilities. 

• You will provide deployment guidance on Microsoft Entra ID capabilities including Conditional Access, Multi Factor Authentication, SSPR, PIM, MTO / B2B collaboration, Global Secure Access, Identity provisioning and LCW. 

1. Driving Customer Success​: You will engage with customers and partners to remove technical deployment blockers across Support Levels and Security workloads, and/or help transition off a compete product.

   About Company

   Microsoft Corporation is a leading American multinational technology company founded in 1975 by Bill Gates and Paul Allen. Headquartered in Redmond, Washington, Microsoft is best known for its software products, including the Windows operating system, Microsoft Office Suite, and Azure cloud services. The company also produces hardware like the Surface devices and owns LinkedIn, GitHub, and the Xbox gaming brand. Microsoft is one of the world's most valuable companies, playing a key role in personal computing, enterprise software, AI, and cloud computing.