Microsoft 365 Admin

Requirement: Exchange / M365

Location: Hyderabad (Work from Office)

Experience: 26 years

Budget: Grid Max 6 to 9 LPA

Preference: Immediate joiners

M365 Support :

• Provide first-line support for M365 services including Exchange Online , Teams , OneDrive , SharePoint , and Intune .
• Troubleshoot user issues related to email delivery , Teams functionality , OneDrive synchronization , and SharePoint access .
• Assist with user account management (e.g., creation, password resets, licensing assignments) via the Microsoft 365 Admin Center .
• Monitor service health in M365 and escalate issues as needed.

Exchange On-Premises Support :

• Manage and troubleshoot Exchange 2019 On-Premises environments, including user mailbox management, email routing, and mail flow issues.
• Assist with server health monitoring using tools like Performance Monitor, Event Viewer, and Exchange Management Shell.
• Support mailbox migrations and handle basic restore requests from backups.
• Ensure Exchange databases are functioning optimally, including log file management and disk space monitoring.

Client Support and Configuration :

• Help users configure Outlook clients and mobile devices (via ActiveSync).
• Resolve common email client issues and provide setup assistance.
• Assist with mobile device enrollment and troubleshooting in M365 or Exchange environments.

Backup and Recovery :

• Ensure regular backups of Exchange databases and logs.
• Help restore mailboxes or data from backups as necessary.

Escalation :

• Identify complex issues and escalate them to L2/L3 engineers according to predefined escalation procedures.
• Log incidents and ensure they are tracked for resolution.

Security and Compliance :

• Support security measures such as anti-spam, anti-malware, and data loss prevention (DLP) policies in Exchange and M365.
• Monitor security alerts and ensure compliance with organizations security standards.

Documentation and Reporting :

• Maintain up-to-date documentation for common issues, troubleshooting steps, and escalation processes.
• Provide regular updates to management on support metrics and service requests.

Routine Maintenance :

• Perform routine health checks and maintenance tasks on Exchange On-Premises servers.
• Monitor and ensure the availability of M365 services across all users and devices.