Job Description

IT Expert experienced in MES with special emphasis on Siemens OpsCenter

Responsibilities

Take care of service requests and issue resolution for various running OP center systems
Interact with customers and stakeholders on issue resolution
Shiftwork required: early shift and late shift will be required, no night shift.
On call service required from time to time over weekend and/or night
Execute life cycle management activities such as patching according to vulnerability management plan
Support project activities according to capabilities, such as installations, configurations, peripheral device integration etc. . Depending on experience, full integration in technical project team is possible
Initiate and follow up processes such as change management, update relevant documentation and systems

Profile

IT, engineering or natural science background
3-10 years experience in operational services, in best case for MES OP Center
Familiar as a user with ServiceNow, ITIL processes, change management processes, vulnerability management processes
Good technical understanding of the platform, administrative functions and configuration parameters
Good technical understanding of integration of the platform to other higher or lower level components such as SAP, Kepware, OPC UA, weighing systems
Good technical understanding of operating systems and network components
Good understanding of ISA95 OT architecture
Very good communication skills, experienced in handling conflicts with difficult customers, cross cultural competence and clear English language
Quality oriented mind-set with proven practice of documentation and testing

MES Siemens OpsCenter/Camstar