Merchandise Associate – Customer Service

Location: Chembur, Mumbai

Employment Type: Full-Time

Email: HR@aprajitatoor.com

Role Overview

The Merchandise Associate Customer Service will be responsible for delivering a seamless client experience across both online and offline channels while supporting inventory operations and in-store merchandising. The role requires strong retail sensibility, operational discipline, and customer relationship management capabilities within a fashion-focused environment.

Key Responsibilities

1. Customer Experience (Online & Offline)

• Provide high-touch customer service in-store and via digital platforms (WhatsApp, Instagram, email, website).
• Assist clients with product selection, styling guidance, sizing, and order queries.
• Manage customer follow-ups, exchanges, and after-sales service.
• Maintain strong product knowledge across collections.

2. Inventory Management

• Maintain accurate stock records and conduct regular stock audits.
• Coordinate with warehouse/logistics for inward and outward stock movement.
• Monitor sell-through and replenishment cycles.
• Ensure proper tagging, storage, and stock organization.

3. CRM Management

• Maintain and update customer database.
• Track purchase history and client preferences.
• Support client retention initiatives and follow-up communication.
• Assist in driving repeat sales through relationship-building.

4. Merchandising

• Support visual merchandising standards in alignment with brand guidelines.
• Ensure display maintenance and product presentation.
• Assist in seasonal launches and collection rollouts.
• Monitor product performance and provide feedback to the team.

5. Material Procurement

• Coordinate with vendors for sourcing fabrics, trims, packaging materials, and store supplies.
• Maintain procurement records and cost tracking.
• Ensure timely replenishment of materials required for operations.
• Assist in vendor coordination and follow-ups.

• Required Skill SetInventory Management
• Customer Service (Online & Offline)
• CRM Handling
• Visual & Product Merchandising
• Strong communication skills