Mega Walk-In Drive at TCS Chennai - Hiring for Team Lead – Work Force Administration (WFA)

Mega Walk-In Drive at TCS Chennai - Hiring for Team Lead Work Force Administration (WFA)

Job Title: Team Lead - Work Force Administration (WFA)

Date: December 13th, 2025 Saturday

Timings: 10:00 AM 12:30 PM IST

Venue: 200 Feet Radial Rd, MCN Nagar Extension, Thoraipakkam, Tamil Nadu , India

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Experience Required: 10-12 years

Employment Type: Full-Time

JD : Kindly refer to the end of the post

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit
• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.
• Step 6: You will receive the EP number on your personal e-mail ID.

Mandatory Documents to carry:

• TCS Online Application Form
• Hard Copy of Resume
• 2 Copy Recent Passport Size Photographs
• Original and photocopy of Govt. ID proof (Aadhaar Card or PAN Card)

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Should be flexible with night shifts & rotation shifts

Must have skills:

• Experience in WFA
• Experience in handling Clients: escalations and reviews as well as daily interactions.
• Should have handled a team of 15+ associates for a client

Other Required skills:

• Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
• Team management, Team engagement and Succession planning
• Ensure appropriate staffing as required
• Financial and contract Management
• Ensure policies and procedures are followed and Zero noncompliance across the engagement
• Ensure the Service Levels are met consistently
• Ensure data privacy requirements are followed with upmost focus. Drive regular awareness
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
• Manage expectations from client stakeholders and internal leadership
• Prepare and present data in internal and client governance forums.
• Ability to drive a culture of high performance, continuous improvement and motivate the teams
• Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffing

Good to Have Skills:

• Preferred experience on Country regulations