Medical Care Plan Officer

Department:

Quality Assurance

Reports To:

QA Lead / Registered Manager

Working Pattern:

Rotational shifts including weekends (flexibility required)

Role Purpose

The Quality Assurance Officer will support the organization by ensuring high standards of care delivery, accurate documentation, and safe medication practices. The role focuses on drafting and reviewing personalized care plans, monitoring medication administration, and ensuring compliance with CQC standards and organizational policies.

Key Responsibilities

1. Care Planning & Documentation

Draft, review, and update personalized care plans in collaboration with care teams

Ensure care plans are needs-led, accurate, and compliant with CQC standards

Draft and maintain personalized daily logs reflecting service user needs and risks

Provide regular updates to care documentation following changes in condition or support needs

Daily Logs to include:

Access to property

Service user interaction and communication

Infection control and PPE

Personal care and continence care

Nutrition and hydration

Medication administration

Sensory impairment support

Wellbeing monitoring

Shift handover notes

2. Medication Monitoring & Auditing

Monitor the Medication WhatsApp Administration Group

Identify, address, and follow up on medication errors or discrepancies

Provide guidance to care workers and escalate concerns to management where required

Conduct regular EMAR audits, ensuring records align with prescriptions and care plan

Support safe medication administration practices across services

3. Tracker & Record Management

Maintain a Service User Tracker, including:

Active services

Holds and suspensions

Care documentation status

Maintain a Medication Tracker, ensuring:

Timely ordering and delivery of medication

Liaison with pharmacies

Continuity of medication supply

4. Communication & Quality Oversight

Liaise with care workers, coordinators, managers, pharmacies, and GPs

Support quality improvement through audits and feedback

Ensure compliance with organizational policies and procedures

5. Person Specification

Essential

Background in health, social care, or a medical-related field

Understanding of clinical and medication terminology

Strong written and spoken English

Excellent attention to detail

Effective communication and information-gathering skills

Good typing speed and IT literacy

Confident use of digital tools (including ChatGPT for drafting support)

Knowledge of medication administration processes

Desirable

Care Certificate

Experience with EMAR systems

Previous QA, auditing, or compliance experience

Understanding of staff supervision and CPD

Knowledge & Training (to be gained or demonstrated)

Drafting personalized care plans and daily logs

Auditing medication administration and EMAR

Maintaining QA and medication trackers

Knowledge transfer and reverse KT processes

CQC Regulations: 920

Organizational values, policies, and procedures

Local authority structures, contracts, and funding streams

Complaints procedures

Cultural awareness and staff diversity

• Organizational hierarchy and key contacts