Medical and Quality Head

Role Purpose

To lead, standardize and strengthen clinical governance, medical operations, and quality frameworks across all units. The role will ensure uniform medical excellence, regulatory compliance, patient safety standards, and continuous quality improvement across the hospital network.

Responsibilities

1. Clinical Governance & Medical Oversight

• Drive clinical governance framework across all units.
• Standardize treatment protocols, clinical pathways, and SOPs.
• Monitor clinical outcomes, mortality & morbidity indicators.
• Ensure ethical medical practices across the group.
• Support recruitment and credentialing of senior doctors.

2. Quality & Accreditation

• Lead NABH / JCI / State accreditation processes across units.
• Ensure adherence to quality standards and audit mechanisms.
• Conduct periodic clinical and quality audits.
• Drive CAPA (Corrective & Preventive Action) implementation.
• Standardize documentation and compliance systems.

3. Patient Safety & Risk Management

• Monitor patient safety indicators and sentinel events.
• Lead Root Cause Analysis (RCA) for critical incidents.
• Strengthen infection control practices across units.
• Implement risk mitigation frameworks.

4. Clinical Strategy & Growth Support

• Support new clinical program launches.
• Evaluate feasibility of new specialties/services.
• Guide technology adoption from a clinical standpoint.
• Participate in medical equipment evaluation.

5. Training & Capability Building

• Drive CME programs and clinical skill development.
• Build second-line clinical leadership across units.
• Ensure structured onboarding of consultants.

6. Regulatory & Statutory Compliance

• Ensure compliance with Clinical Establishment Act and other regulations.
• Liaise with regulatory authorities when required.
• Oversee medico-legal documentation and case management.