"Mobile Device Management • Provide 14x5 support
• English
• Managing device enrolment,
• application deployment,
• configuration settings,
• security updates,
• compliance monitoring,
• device tracking,
• providing technical support to users,
• all while maintaining data security and protecting against unauthorized access
Key roles and responsibilities of an MDM professional include:
Device Enrollment:
Adding new mobile devices to the MDM system, configuring initial settings, and assigning necessary applications during the onboarding process.
Policy Management:
Creating and enforcing security policies across all managed devices, including password complexity, data encryption, app restrictions, and location tracking.
Application Management:
Deploying, updating, and removing applications on devices, ensuring only approved apps are installed.
Compliance Monitoring:
Regularly checking devices for adherence to security standards, including operating system updates, antivirus software installation, and policy compliance.
Device Tracking:
Utilizing GPS and other location services to monitor the whereabouts of company-owned mobile devices.
Remote Support:
Troubleshooting device issues, providing technical assistance, and remotely configuring settings on user devices.
Patch Management:
Distributing security updates and patches to all managed devices in a timely manner.
Security Configuration:
Setting up device security features like PINs, biometrics, and screen lock policies.
Data Protection:
Implementing data encryption and access controls to safeguard sensitive corporate information on mobile devices.
User Training:
Educating employees on proper mobile device usage, security practices, and reporting potential issues.
Reporting and Analysis:
Generating reports on device usage, security risks, and compliance status to inform decision-making.
Important considerations for an MDM role:
Understanding Mobile Operating Systems:
Familiarity with iOS, Android, and other mobile platforms to effectively manage device configurations.
Security Expertise:
Knowledge of mobile security threats, encryption methods, and best practices to protect sensitive data.
