Responsibilities

Follow defined standard operating processes and procedures for all deliverables (processes)

Take ownership of performance against all the assigned Master data processes and key categories within customer master, vendor master & Product master

Execute and manage the day-to-day activities for master data domains

Ensure the quality, controls and governance is adhered to

Mentor and Coach, the team members on the process

Set milestones for the team to execute

Review progress against the set milestones and ensure adherence

Manage any transactional changes related to the Master data management activities

Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)

Ensure that all the feedbacks and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)

Be responsible for maintaining the SLA of each period and the delivery performance

Maintain Product master data in SAP as per business input and SOP

Understanding of commercial structures and Category/Product Hierarchies

Highlight and take appropriate help from the Lead on SOP deviations or issues

Raise incident tickets to the relevant helpdesks when there is an issue

Participate in idea generation and improvement activities

Comprehend incoming and outgoing data flows for SAP master data

Comprehend, explain and enforce master data creation and change processes.

Good knowledge of governing policies around Product data as per the area of work

Update /maintain the departmental procedures (SOPs) tools, and metrics for the master data team

Support special projects as needed

Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies

Align data management processes in the business value chains and process areas

Have a continuous improvement mind set and support improvement projects from data perspective

Minimum Qualifications

Any Graduate / Bachelors degree

Great at communication, collaboration (verbal and written)

Strong knowledge of SAP MD & SD module

Proven work experience as a team leader or supervisor

Preferred Qualifications

/Skills

Good customer handling skills

Advanced use of MS Office (Excel, PowerPoint, Word)

Ability to define & solve problems, Collect Data, Establish facts

High Energy Level

Work with business units and process experts to resolve master data issues