Master Data Governance Analyst – Digital Contact Registration

Job Description

Primary Role: The candidate will be working for the Master Data Governance organization, supporting the Digital Contact Registration process.

Key Responsibilities:

• Review and analyze new customer registrations failures for the Agilent.com website.
• Leverage SAP CRM and SAP ECC to identify account matches and create necessary linkages, including the creation of new contacts and accounts.
• Dispatch welcome marketing communications to newly registered and successfully linked accounts.
• Diagnose and resolve root causes of registration failures in collaboration with various teams and, when necessary, engage with customers.
• Utilize existing HANA/Spotfire reports and registration tools like Delegated Admin.
• Adhere to Agilent governance rules and protocols.
• Assist Digital Product Managers with account setup and troubleshooting.
• Support Commerce teams in resolving login-related issues.
• Engage in data quality and cleanup activities as needed.

Required Skills and Qualifications:

• Demonstrated experience with Microsoft Excel and/or Microsoft Access.
• Attention to detail when working with data sets involving dashboards (such as Spotfire) and relational databases.
• Strong English communication skills, both written and verbal.
• Experience in customer communication.

Qualifications

Professional Experience:

• At least 3 years of experience in a similar data management function involving customer master data (accounts and contacts).
• Hands-on experience with SAP CRM, SAP ECC, Salesforce, and software registrations. Technical MS Office knowledge is an additional advantage.
• Excellent problem-solving abilities and analytical thinking.
• Effective communication and interpersonal skills.
• Ability to work collaboratively within a team and across departments.
• Flexibility and adaptability in a dynamic work environment.

Additional Details

Travel Required:

Shift:

Duration:

Job Function: