Job Title: Marketplace Operations 3P Governance;

Performance

Role Overview:

The Marketplace Operations role owns the governance, performance, and profitability of

the third-party (3P) marketplace. The mandate is to bring discipline and predictability to

the 3P business by cleaning up the portfolio, tightening controls, and scaling only profitable,

high-quality centres.

This is an execution- and program-led role with clear decision rights on onboarding

and deboarding of 3P centres, working closely with finance and supply teams to ensure

economic rigor.

Key Responsibilities

Own 3P portfolio governance, including performance tracking, unit economics

reviews, and compliance standards.

Drive profitability cleanup by identifying and exiting structurally weak or loss-

making centres.

Take independent decisions on deboarding non-profitable or non-compliant 3P

centres in a controlled manner.

Selectively scale profitable 3P centres with clear benchmarks and controls.

Set up review cadence and dashboards to improve predictability and reduce

operational noise.

Partner closely with Finance and Supply teams to align onboarding, exits, and

scale decisions.

Experience & Profile

24 years of experience in marketplace operations, partner management, or

franchise-led models.

Strong execution mindset, comfort with tough exit decisions, and high ownership.

Strong analytical and program management skills; not a purely strategic role.

What Success Looks Like

A lean, profitable, and predictable 3P marketplace.

Marketplace Business Head