Marketing Supervisor

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Job Description:

This position is responsible for monitoring and executing day-to-day operations of Incentive key entry and Pricing team. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position needs to collaborate with Pricing, Marketing and Revenue Management teams. This position manages others within department.
This position coaches team leaders and administrative staff to ensure internal customer expectations met with quality results. They develop action plans and works side-by-side with most help needed employees to provide instruction and assistance.

This position handles customer escalations to address customer concerns and improve customer experience. This position makes operational changes (i.e., process and staffing) as needed to ensure requests are handled efficiently and service commitments are met.

Responsibilities:

• Conducts operational audits to ensure effective operational performance and implements corrective action if needed.

• Identifies and suggests end-to-end process improvements to improve team performance and operations.

• Determines employees' training needs to produce continuous development plans.

• Provides on-going feedback and support to improve performance.

• Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.

• Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork.

Qualifications:

• Minimum 2 years’ experience in Team leader or Supervisor Role

• Bachelor’s Degree or International equivalent

• Detail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with appropriate level of detail

• Report Generation: Generates reports in appropriate format using basic software; reviews/creates reports to ensure accuracy and completeness; identifies issues with report generation (e.g., missing variables, incorrect data, etc.)

• Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks

Employee Type:
 

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