Marketing Operations Specialist - Officer

Who we are looking for

An operations specialist to support Global Marketing’s Brand and Fraud Protection Program and management of general operational tasks in support of key initiatives and functional goals.        This role involves daily monitoring of potential fraud items and operational issues, research of such items, record keeping, tracking and monitoring the items until closure is achieved. This resource requires the ability to build and maintain relationships with other functional areas/dependencies across the company to achieve results. Excellent communications skills, detailed oriented, with the ability to multi-task, prioritize while identifying process enhancements/opportunities to reduce risk posed to the company and improve the operations function in general.

Why this role is important to us

This role is essential to support the success of the organization’s brand and fraud protection programs. In this role, you will help us manage day to day deliverables in an effective way, while also building long term plans, robust processes and strategic solutions to enhance risk mitigation for the future.  

What you will be responsible for

In this role, you will:

• Review and analyze all newly registered and identified internet domains we receive from our website and social media detection program.
• Identify concern cases, compile case summary and report the potential cases to be reviewed and actioned.
• Monitor all open cases and provide timely update for any changes.
• Maintain good record with all tracking details for all cases and it supports for all analyses and regular review.
• Manage operational tasks assigned on a regular basis: including but not limited to issue research, resolution, tracking and maintaining, attend and arrange meetings etc.   

What we value

These skills will help you succeed in this role:

• Detail oriented and take initiative to plan and complete assigned work with a high level of accuracy.
• Ability to research, analyze and review information.
• Comply and follow all the instructions and procedures accurately.
• Work independently, manage multiple project deadlines and work with minimal supervision.
• Proficiency in common business software applications such as Microsoft Office, especially Microsoft Excel is a must have skill to analyze and reconcile data.
• Collaborate across teams and maintain effective working relationships with coworkers and internal stakeholders.
• Work independently, manage multiple project deadlines and work with minimal supervision.
• Excellent written and oral communication skills.
• Project management and stakeholder management skills.
• Stay updated with industry trends. Fraud detection is a dynamic field.

Education & Preferred Qualifications

• Degree in business operations, marketing operations or project management is preferred with a strong record of achievement.
• 8+ years of experience in related field of marketing operations, marketing risk management, project management. Experience working in financial services and/or technology sector is preferred.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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