Marketing Delivery Director

Elevate your career by steering multi-faceted programs, integrating innovative solutions for a dynamic impact across global operations

As a Marketing Delivery Director within the Consumer and Community Banking team at JP Morgan Chase, you will lead a diverse team of over 60 professionals in marketing operations. Your strategic leadership will be instrumental in creating and maintaining a high-performing team, fostering a collaborative culture, and focusing on delivering impactful marketing campaigns. In addition, you will manage HR-related administrative responsibilities and collaborate with other marketing and country leads..

Job Responsibilities:

• Lead, mentor, and develop a team of 60+ marketing operations professionals.
• Foster a collaborative and inclusive team culture that encourages innovation and excellence.
• Set clear performance expectations and provide regular feedback and coaching.
• Drive operational health, executive management dashboards that demonstrate a effectively managed operations functions
• Oversee the execution of marketing campaigns, ensuring alignment with company goals and client needs
• Collaborate with other marketing and country leads to ensure cohesive marketing operations.
• Manage all HR-related administrative tasks, including performance reviews, employee development, and conflict resolution. Lead the recruitment and hiring of new talent to support team growth and capability enhancement.
• Ensure compliance with company policies and local labor laws.
• Optimize marketing operations processes to enhance efficiency and effectiveness.
• Implement best practices and tools to improve campaign delivery and performance measurement.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors. Represent the company at industry events and conferences to enhance brand visibility and reputation.

Required qualifications, capabilities, and skills:

• Formal training or certification in software engineeting concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise.
• Experience leading COE from India especially in a shared services model
• Proven experience in a senior leadership role within marketing operations, with HR responsibilities.
• Strong track record of leading and developing high-performing teams.
• Excellent strategic thinking, problem-solving, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.