Managing Consultant – Oracle CX

Duties/Responsibilities:

• Exhibit strong project management skills
• Manage the delivery of multiple Oracle CX projects
• Should have worked on oracle Redwood
• Designing the application using Redwood and modifying the Redwood pages
• Strong functional knowledge on CRM concepts
• Exhibit strong technical leadership skills in more than one Oracle CX product
• Own development responsibility from definition through delivery
• Exhibit strong design and development skills
• Orientation to contribute both as a mentor as well as an individual contributor
• Strong troubleshooting skills
• Ability to manage team and different stakeholders
• Ability to scale up quickly on different Oracle CX offerings
• Contribute to Oracle CX community within Apex IT

Competency (Knowledge, Skills, and Abilities):

• 10+ years of total IT experience out of which 7+ years of experience in implementing Oracle Engagement Cloud and/ or Oracle Sales Cloud or any other Oracle CX offering.
• Must have at least 6 full projects experience, through go live
• Prior experience with working on fast paced milestones using flexible and adaptive methodologies
• Agile knowledge is must
• Prior experience using JIRA or any other ticketing tool is preferred
• Certification in primary work area is preferred
• Strong programming skills, as well as the ability to review complex code bases written by others
• Ability to research, follow up and resolve complex problems
• Experience/knowledge on functional modules like Sales Planning and Forecasting, Engagement Cloud Service Request functionalities, Sales Territories, Fusion CRM BI/Dashboards/KPIs, Mobile and Outlook integration, File Import.
• Ability to understand, analyse and solve both explicit and implicit requirements
• Thought leadership in delivery activities
• Good communication and Interpersonal skills