Manager-Talent Management / Advancement
Genpact
5 - 10 years
Noida
Posted: 31/05/2025
Job Description
Responsibilities
1. Process Leadership & Team Coordination:
o Oversee staffing plans, team structure, and succession planning to ensure scalability and continuity in service delivery.
o Lead a cross-functional team (1525 members) consisting of team leads, senior analysts, and coordinators across learning and performance functions.
o Define role expectations, review goals, manage performance cycles, and drive continuous development through coaching, upskilling, and mentoring.
o Monitor team metrics and adherence to SLAs.
2. Operational Delivery & SLA Governance:
o Ensure timely and accurate delivery of key processes such as course creation, learning deployment, training data reconciliation, PMS cycle setup, and employee query resolution.
o Own operational KPIs including SLAs (e.g., ticket resolution TAT, course setup accuracy, system update timelines), compliance metrics, and process quality scores.
o Ensure alignment with clients time zones and business calendars (e.g., annual review periods, retail peak seasons).
3. Client Engagement & Stakeholder Management:
o Serve as the primary delivery point of contact for clients Global Talent Development, HR, and L&D leadership.
o Conduct regular operations reviews, business updates, and strategic alignment sessions (weekly/quarterly).
o Address client escalations and operational risks with structured RCA, preventive actions, and follow-ups.
o Collaborate with client-side system owners and policy leads to adapt support models to local market needs and regulatory changes.
4. Innovation & Process Excellence
o Drive standardization, process improvement, and automation across LMS and PMS workflows.
o Redesign inefficient processes using lean principles and create reusable playbooks for recurring activities.
5. Data Management & Reporting:
o Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards.
o Support client/internal audits with timely submission of required documentation and evidence.
o Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues.
6. Communication Management:
o Provide timely responses to employee queries regarding system access, training assignments, or performance reviews.
o Document and escalate recurring issues or enhancement requests to system support or global process owners.
o Serve as the first line of communication with HR Business Partners, L&D leads, and performance management stakeholders across regions.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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