Manager-Networking & Cloud

Job description

Role overview:

The Manager - Networking drives day today operations for the onsite Hyderabad infrastructure team across network, cloud, and systems, and partners closely with US counterparts for global delivery. This role owns ticket governance and SLAs/SLOs, enforces ITIL change practices, ensures documentation currency, and coordinates with vendors to deliver reliable, performant, and secure services spanning campus/branch networks, hybrid cloud, and server platforms.

What You will Do:

• Operate and improve daily services across network, cloud, and systems; own ticket triage, backlog hygiene, and SLA/SLO definitions, with transparent reporting and clear escalation paths.
• Run ticket reviews and service metrics checks; ensure timely handoffs with US teams for incidents, problems, and changes.
• Follow ITILaligned practices for incident, problem, and change; participate in CAB, maintain the change calendar, produce RCAs, and land durable fixes.
• Keep documentation current: enforce a documentation operating rhythmrunbooks, diagrams, inventories, and recovery proceduresand require documentation updates as part of the definition of done for incidents/changes.
• Network operations (preferred stack): manage secure, reliable Meraki campus/branch networking (routing/switching/wireless), internet edge, VPNs, and segmentation; implement actionable monitoring/alerting and performance baselines.
• Cloud and systems operations help administer hybrid workloads in Azure and AWS; manage Windows/Linux servers and HyperV; coordinate patching, backup/recovery (RPO/RTO targets), and health dashboards.
• Compliance collaboration: support control implementation and evidence collection for SOC 2, HIPAA, and ISO 27001; partner with Security/Governance on audits and continuous improvement. Vendor coordination and office buildouts: engage vendors for network/AV/datacom; lead in region execution and validation for office buildouts to firm standards.
• Project delivery: scope, plan, and deliver infrastructure initiatives (e.g., network changes, platform upgrades, cloud deployments) with timelines, risk tracking, and stakeholder updates; manage maintenance windows and cutovers.

Ideally, You Should Have :

• 7+ years in infrastructure roles spanning network, cloud, and systems, with 2+ years in a senior role acting as an escalation point, mentoring junior employees, or running operational teams.
• Broad familiarity across Azure, Meraki, HyperV, and AWS; strong troubleshooting across layers 2-7; scripting/automation experience (PowerShell and/or Python) preferred.
• Experience defining and operating to SLAs/SLOs, managing ticket queues, and communicating service metrics to stakeholders. ITIL incident/problem/change discipline, including RCAs and change controls.
• Familiarity with compliance frameworks: SOC 2, HIPAA, ISO 27001; able to translate control requirements into operational practices and documentation.
• Excellent written and verbal communication; comfortable collaborating across India and US time zones and presenting operational status and risks succinctly.
• Outcome oriented, decisive in escalations, and calm under pressure. Collaborative and transparent, with strong handoff habits and stakeholder communication.
• Documentation and metricsdriven, using runbooks, diagrams, and KPIs/SLOs to reduce toil and improve reliability.

Why Explore a Career at Accordion:

• High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.
• Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.
• Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.
• Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.
• Other benefits for full-time employees:
• Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor's consultations, counsellors, etc.
• Corporate Meal card options for ease of use and tax benefits
• Team lunches, company sponsored team outings and celebrations
• Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.
• Reward and recognition platform to celebrate professional and personal milestones.
• A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.