Manager-HRO
Genpact
5 - 10 years
Noida
Posted: 4/15/2025
Job Description
Responsibilities
Lead overall operational activities to ensure noise-free operations and strong customer stakeholder management.
Demonstrate deep domain expertise in US/Canada Payroll and federal laws.
Identify, implement, and oversee process improvements to ensure efficient and accurate data processing.
Partner with multiple stakeholders to manage all data efficiently in Workday, SAP, ADP e-Time and relevant payroll systems.
Serve as an escalation point of contact for complex issues.
Drive regular governance meetings (monthly/quarterly) with leads to ensure successful service delivery models through strong partnerships.
Oversee case and query management (Tier 1 & 2) service delivery operations.
Escalate Tier 3 queries to Centers of Excellence (CoE) or Human Resources Business Partners (HRBP).
Support complex projects such as new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders like IT, HRS, HRBPs, COEs.
Continuously identify opportunities for process improvement and client service enhancements by collaborating with internal/external partners.
Ensure timely quality delivery of work processes by supporting Service Levels. Capture/analyze appropriate metrics/data.
Forecast staffing needs/manage team scheduling.
Understand quality/compliance requirements per local laws/regulations is essential.
Ability to read interpret and understand various regulations from DOL and IRS.
Payroll Processing: Accurately process bi-weekly/monthly payroll for all employees, ensuring compliance with company policies and legal requirements.
Tax Calculation & Filing: Calculate and withhold federal, state, and local taxes, ensuring timely and accurate tax filings, including 941, state unemployment, and other related filings.
Garnishments: Process and track employee garnishments, including child support, tax levies, and wage garnishments, ensuring proper deductions and timely payments.
Government Authority Liaison: Work closely with federal, state, and local agencies to ensure payroll-related compliance, including reporting, filings, and responding to audits or inquiries.
E-Time Management: Oversee e-Time system to ensure employee work hours are accurately recorded, validate and resolve discrepancies, and approve time entries.
Reconciliation: Perform pre- and post-payroll reconciliations, ensuring accuracy and completeness of payroll data. Investigate and resolve discrepancies prior to payroll submission.
Recordkeeping & Compliance: Maintain accurate and up-to-date payroll records, including tax documents, garnishment records, and timekeeping reports. Ensure compliance with federal, state, and local employment laws.
Payroll Reporting: Generate and review payroll reports to monitor accuracy, tax filings, and regulatory compliance.
Continuous Improvement: Identify opportunities for process improvements and efficiency in payroll operations.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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