Manager-Hospitals || Gurgaon

Job Description

We are looking for an experienced and proactive Manager to manage key client accounts in the Hospital domain. The ideal candidate will have a strong background in program management, client servicing, data-driven reporting, and cross-functional coordination. This role requires hands-on experience in preparing reports and presentations, as well as effective collaboration with internal teams to ensure seamless execution.

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  Build and manage relationships with clients in the Corporate Health & Wellness domain.
  
  

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  Serve as the primary point of contact for key healthcare clients.
  
  

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  Understand client goals, pain points, and business needs to offer tailored solutions.
  
  

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  Identify upselling or cross-selling opportunities to expand account value.
  
  

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  Develop and maintain long-term relationships with stakeholders and decision-makers.
  
  

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  Plan, execute, and monitor healthcare-related projects from initiation to closure.
  
  

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  Define project scope, timelines, deliverables, and resource allocation.
  
  

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  Follow up proactively with cross-functional teams to ensure deliverables are met and roadblocks are addressed.
  
  

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  Collaborate with internal teams to ensure alignment and seamless execution.
  
  

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  Track project milestones, budgets, risks, and issues to ensure successful delivery.
  
  

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  Oversee the implementation of wellness programs, ensuring timely delivery and adherence to client goals.
  
  

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  Analyze industry trends and client insights to identify areas for program optimization.
  
  

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  Conduct regular review meetings and prepare account performance reports.
  
  

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  Create reports that summarize key performance indicators, outcomes, and trends.
  
  

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  Design and deliver presentations and decks for internal teams and external clients, tailored to their objectives and priorities.
  
  

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  Extract and analyze data using tools such as Metabase, SQL, Excel, and Google Sheets.
  
  

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  Ensure compliance with healthcare standards and regulatory requirements.
  
  

Education:

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  Bachelor's degree in Business Administration, Healthcare Management, or a related field.
  
  

Experience:

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  Minimum 7 years of experience in Program Management or Key Account Management, preferably in the Hospital domain.
  
  

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  Experience managing cross-functional coordination and client-facing roles.
  
  

Technical Skills:

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  Proficiency in Metabase, SQL, Excel/Google Sheets, and PowerPoint/Google Slides.
  
  

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  Strong analytical skills and experience working with data dashboards and visualization tools.
  
  

Soft Skills:

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  Excellent written and verbal communication skills.
  
  

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  Strong organizational and multitasking ability with attention to detail.
  
  

• Confident in stakeholder management, proactive follow-through, and problem-solving.

  
  Why Join Us?

  Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an Integral part of the Retail - Hospital IPD team will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg.

  Disclaimer:

  Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.