Manager_ServiceNow

PWC

9 - 14 years

Hyderabad

Posted: 3/10/2025

Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Manager

Job Description & Summary

Summary about Organization
A career in our Advisory Acceleration Center is the natural extension of PwC’s leading global delivery capabilities. The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes, and planning. You will be at the forefront of helping organizations adopt innovative technology solutions that optimize business processes or enable scalable technology. Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business.

An essential and strategic part of Advisory's multi-sourced, multi-geography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business. The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence.

Job Description

Provide Leadership and expert knowledge of Service Now Application architecture to lead business and technology teams and facilitate collaborative development of technology strategy, roadmaps and practices
Manage clients, complex projects, drive business requirement gathering, manage requirements scope
Develop and configure applications using Service Now and build workflows and write automated scripts
Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc.
Experience in designing, building and maintain Service Now Integrations with various Third-party tools
Create and maintain design specifications, architectural diagram and process diagrams supporting platform application architecture.
Perform upgrades and customizations of Service Now Platform applications while adhering to Release management and Software development best practices
Provide support, guidance and mentor to development team during development and testing phase
Translating business requirements into design specifications, code and applications
Encourage and develop effective communication and teamwork between the developers, onshore and business stakeholders
Provide inputs to create agile stories based on job requirements

Position Requirements

At least 5+ years of experience on Service Now Platform in modules like ITSM , HRSD, GRC, ITAM etc
Proven track record of leading ServiceNow implementation projects in a consulting environment.
Excellent project management skills, including experience with Agile methodologies.
Strong problem-solving skills, with the ability to think strategically and deliver innovative solutions.
Demonstrated leadership abilities, with experience in managing and mentoring a team.
Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships at all levels.

Basic Qualifications

Bachelor’s degree – Technology and/or Management (Business Administration) specialization

9 - 14 years relevant experience in IT, Digital and Cloud in consulting or technology function of industries
ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are highly desirable.\
ITILv4

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Engineering, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Embracing Change, Emotional Regulation, Empathy, Hardware Troubleshooting, Inclusion, Infrastructure Architecture, Infrastructure Management, Infrastructure Monitoring, Infrastructure Optimization, Infrastructure Services, Infrastructure Support, Intellectual Curiosity, IT Infrastructure {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Yes

Job Posting End Date

About Company

PricewaterhouseCoopers (PwC) is a global professional services firm providing audit, tax, and consulting services. PwC helps organizations manage financial risks, comply with regulations, and improve performance through its expertise in industries like finance, healthcare, and technology.

Services you might be interested in

One-Shot Campaign

Reach out to ideal employees in one shot!

The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

Know more