Manager – SAAS (Client Engagement & Technology Solutions)

Job Title

Job Description Summary

Job Description

About the Role:

Client Engagement:

• Understand client requirements and challenges to propose suitable SAAS solutions.
• Partner with the Business Development team for client bids and pitches from a application perspective.

Solution Development & Risk Mitigation:

• Collaborate with technical teams/vendors to customize solutions that meet client needs.
• Demonstrate the value and benefits of application solutions through presentations and product demonstrations.
• Prepare and deliver proposals, including cost estimates and project timelines.
• Ensure risk mitigation through thorough assessments of vendors around security governance, certifications, IT operations, network, cloud and physical security, data protection, and management including audits such as INFOSEC.

Client Application Transition Management:

• Implement common facility and property management technology solutions, including QR-based checklist management, asset management, preventive maintenance, inventory management, complaint management, feedback management, AMC & compliance management, incident tracker, digital gate pass management, attendance management, smart energy management, smart washroom solutions, VMS & ERP – Residential, visitor management system, and AI-based drone inspection.
• Deploy CW Global Technology solutions (FAMIS360, Yardi, TRIANA).

About You:

• Strong understanding of technology solutions relevant to facilities management.
• Excellent communication and presentation skills.
• Proven ability to build and maintain client relationships.
• Expertise in client bids and pitches with strong negotiation and sales skills.
• Ability to understand and translate technical information into business value.
• Self-motivated and goal-oriented with a track record of achieving sales targets.

Other Requirements:

• Proficiency in data analytics, Power Apps, and BI reporting.
• Experience in improving and enhancing existing IT systems.
• Expertise in site survey management and solutioning.