Manager - UK Pension Administration

Role Summary

The role is responsible for leading and mentoring a team to deliver high quality client outcomes in both transactional and project-based environments. The Incumbent will own issue resolution, addressing challenges across both technical and business domains. The role will drive key initiatives, ensuring measurable results with a strong focus on timeliness, accuracy, and quality. The individual will also serve as a catalyst for process improvement, identifying opportunities to optimize workflows and enhance operational efficiency.

Key Responsibilities:

Process and review the transactions as per Team goals

• Do Written and Verbal communication with Onshore/Offshore business partners regarding
• transaction related issues/ queries.
• Preparation or Updating of any Daily/Weekly/Monthly reports
• Ensuring compliance of all internal and client policies
• Respond to assigned audit requirements
• Providing timely updates to Manager and Onshore counterparts
• Active Participate in Projects and Quality initiatives Process improvement ideas, LEAN, Six sigma etc.

Operations Management

• Responsible for day-to-day management of activities on operations floor
• Work allocation, Workflow analysis and Resource planning
• Daily/Weekly SLA monitoring and discussion
• Ensure team performance as per agreed standards (SLA)

Stakeholder Management:

• Effective/Accurate reporting
• Managing client expectations
• Providing timely updates to management and onshore counterparts
• Ensure ongoing Client communications and reviews

People:

• Create an encouraging environment for the team member
• Motivate team for better performance & recognize their efforts through driving right set of E&R
• Responsible for all performance management activities including supervision, goal setting, ongoing
• performance communication, employee engagement, development, review, and mentoring
• Conducting One-O-Ones and meetings with the team
• Lead a team to carry out client delivery
• Career pathing and grooming of employees for next level

Process:

• Ensure delivery as per agreed Service Level Agreement (SLA) and work within the set policies and
• guidelines
• Updating all Documentation requirements for the process
• Ensure optimal Training of Team Members

Project:

• Drive adhoc business projects and contribute to LOB efficiency goals
• Drive CI opportunities wherever applicable

Knowledge Management:

• Responsible for Self and Team Domain Learning
• Responsible for seamless Knowledge transfer

Experience & Qualifications

• Graduates & Postgraduate with 8 - 12 years of relevant experience in UK Pension
• Advanced understanding of policies and processes Including-Terminations.
• Leave and Absence management; Investigations and conduct issues
• Should in a team manager role for last 2-4 years
• Good analytical and logical skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Ability to multitask and self-motivated
• Should have been part of new migrations set up
• Ability to handle difficult client situations and derive strategic solutions